Download Real Business of IT: How CIOs Create and Communicate Value, by Richard Hunter George Westerman

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Real Business of IT: How CIOs Create and Communicate Value, by Richard Hunter George Westerman

Download Real Business of IT: How CIOs Create and Communicate Value, by Richard Hunter George Westerman

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About the Author

Richard Hunter is Group Vice President and Gartner Fellow in Gartner Research, a division of Gartner, Inc., the world's largest technology research firm. George Westerman is a research scientist at MIT Sloan School of Management's Center for Information Systems Research (MIT CISR), which Ziff Davis named the world's "most influential IT academic research center." They are coauthors of the award-winning book IT Risk: Turning Business Threats Into Competitive Advantage.

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Product details

Hardcover: 218 pages

Publisher: Harvard Business Press; Gartner edition (October 20, 2009)

Language: English

ISBN-10: 1422147614

ISBN-13: 978-1422147610

Product Dimensions:

6.1 x 1 x 9.3 inches

Shipping Weight: 1 pounds (View shipping rates and policies)

Average Customer Review:

4.7 out of 5 stars

33 customer reviews

Amazon Best Sellers Rank:

#65,237 in Books (See Top 100 in Books)

A must read for Executives in IT. IT executives must operate as business leaders with expertise in IT, vs IT leaders supporting the business. Richard Hunter provides great stories to reinforce his message, and recommendations to shift the culture, communication, and brand of IT. The message makes so much sense, yet these types of organizational changes are the most challenging to affect. Applying these principles will totally shift the influence and impact you have with your peers and CEO and the results you deliver.

This clear, short work is one of the most insightful books on the role of CIOs, and I.T. organizations in general, I have read.The I.T. organization often struggles with its identity, disdained by other functional groups in an enterprise and defensive about its contributions. To bridge this gulf, the authors prescribe a model that is simple and precise. The CIO, and the CIO's organization, delivers value in only two ways: positively affecting either business processes or business decision making. That's it. Refining the model a bit, the authors separate I.T.'s customers into two groups: those external to the organization and those inside the organization. This produces a classic 2x2 quadrant, with customer types on one axis and the value types on another. All technology-driven, or technology-enabled, initiatives that produce real value to the business or enterprise will fit naturally into some section of this matrix.I heartily recommend that all I.T. leaders read this book. It resonates with empathy, understanding and truth about how the I.T. function regards itself, and what it can contribute to build value for an enterprise. It can help lead you to better strategy, better plans, better decisions and better relationships with your peers and superiors.

This book is a tremendous resource for IT execs who may be caught up in daily slogging through IT operational issues, or those who are looking to take a more strategic approach to IT. It approaches the idea of *value* from a variety of angles. The authors introduce us to the concept of "value traps" and how to change our thinking to avoid them. They also encourage CIOs to evolve from being just the budget-minded "Cheap Information Officer" into an invaluable "Chief Improvement Officer."One of the most fascinating and unconventional ideas represented was that of dispensing with the notion of business units as "customers" because this thinking drives a wedge between IT and the rest of the business. Instead IT should become part of the business, with a seat at the grownup's table and driving business enablement.Other key ideas and tools in the book include the essential steps to deliver value for money, and the "virtuous cycle" of IT. Having seen firsthand so many business analytics projects go down the hindsight reporting rat hole, it's great to see the authors light a fire under IT's role in innovation (i.e. "the four new sources of value").And finally, I was thrilled to see inklings of "infonomics" (information economics) in the chapter on IT's role as the stewards of information assets.--Doug Laney, VP Research, Business Analytics, Gartner, @doug_laney

This book does an excellent job of laying out what IT leaders need to do to make their departments provide a competitive advantage. Delivering technology is table-stakes. To be successful as a CIO, you need to make sure that you have the right messaging, that your organization is focused on selecting the right projects, and you need to put processes in place to ensure that you actually get the benefits you need from those projects.

I bought this as a non-IT professional looking to adopt and prove value for some technological investments. The examples and stories are obviously from the IT field, but I was surprised to realize that the concepts are applicable in other professional fields/departments that have historically been seen as a "cost", or have had a hard time proving credibility within the organization, like marketing. I've skimmed over too many management books lacking in substance, so I'm keeping this one!

This book is simultaneously very, very smart and very, very practical. I loved it. Whether you're a business person and want to understand the strategic role of IT, or an IT leader and want to learn how to communicate (better yet, how to enhance) your value to the business, this is the book to open. There are at least three or four tools/frameworks where I said to myself, "Oh, that makes so much SENSE." Start with the virtuous cycle of IT capability projects, for example. Very satisfying.

I wish my company CIO, CTO, IT Managers, and Solution Architects would read this book. I knew much of the information and concepts from being a consulting and creating solutions for 20+. Unfortunately, most IT professions never will obtain the depth and width of the experiences I had. However, it did provide me many insights that I did not have. All professionals whether in an IT or business profession should read this book no matter what level or stage they are in their career.

This book explains the real world of IT.It shows the reasons for the generalized discontent with IT that afflicts most companies. More, it shows how to turn around the IT department and create a productive relationship with all other areas. It shows how to turn IT into a valuable asset, a prime mover, a fundamental tool for the evolution and growth of the company.A very important reading for all IT executives, and also for the Non IT executives.In a short sentence: it shows the true meaning of a good IT Governance.

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